Fix common sign-in issues

Blank or white screen after login

1. 1

   Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to force-refresh the page.

2. 2

   Open OVCC in a new private/incognito window. If it works there, the issue is likely a cached file.

3. 3

   Clear your browser cache and cookies: go to browser Settings → Privacy → Clear browsing data. Select Cached images and files and Cookies, then clear.

4. 4

   Disable browser extensions one by one to identify any that may be blocking scripts.

5. 5

   Try a different browser (Chrome, Firefox, or Edge).

"Incorrect password" error

1. 1

   Double-check that Caps Lock is not on.

2. 2

   Try typing your password in a text editor first to confirm it is correct, then paste it into the field.

3. 3

   If you are still unable to log in, use "Forgot your password?" to reset it.

4. 4

   If you use a password manager, ensure it is filling in the correct credentials for ovcc.africa.

Account locked or suspended

1. 1

   Accounts lock automatically after 5 failed login attempts as a security measure.

2. 2

   Wait 15 minutes, then try again with the correct password.

3. 3

   Alternatively, use "Forgot your password?" to set a new password and bypass the lockout.

4. 4

   If your account has been suspended for another reason, you will see a notification on the login screen — contact support for assistance.

"Email not found" or "Account does not exist"

1. 1

   Check for typos in your email address (e.g., .co.za vs .com).

2. 2

   Try any other email addresses you may have used to sign up.

3. 3

   If you signed up through a school or partner, your account may use a different email — check with your school administrator.

4. 4

   If you cannot locate your account, contact support with your full name and the email you believe you used.

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