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Troubleshooting guides for common technical issues, browser problems, and performance fixes.
Troubleshoot the most common login problems including blank screens, incorrect password errors, and locked accounts.
Which browsers and devices are supported, and how to check if your setup is compatible with OVCC.
How to clear your browser cache and cookies to fix loading problems and display glitches.
Solutions for buffering, black screens, and audio issues when watching course videos.
Steps to diagnose and resolve slow page loads, including network checks and browser extensions.
How to report a technical issue to the OVCC team, including what information to include.
The page is completely blank after I log in. What should I do?
Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R), clear your cache, or open OVCC in a private/incognito window. If the issue persists, contact support.
My account is locked — how do I unlock it?
Accounts are locked after multiple failed login attempts as a security measure. Wait 15 minutes and try again, or use the password reset link.
Which browsers work best with OVCC?
OVCC works best on the latest versions of Chrome, Firefox, Edge, and Safari. Internet Explorer is not supported.
How do I know if OVCC is experiencing an outage?
Visit the System Status page at ovcc.africa/status for real-time service information.
Check system status
Before contacting support, check if a known outage is affecting services.
Our technical team responds within 2–4 hours for support queries.
