Preparing your experience...
Everything about invoices, payment methods, subscriptions, and refunds.
How to change your saved card, add a new payment method, and access or download your billing history.
What is included in each plan, how billing cycles work, and how to upgrade or downgrade.
OVCC accepts credit and debit cards, EFT, and selected mobile payment providers in South Africa.
Our refund policy, eligible scenarios, and how to submit a refund request to the billing team.
What happens when a payment fails, grace periods, and how to restore access to your account.
How to cancel your plan, what access you retain, and when your billing stops.
When am I charged?
You are charged on the same date each month (or year for annual plans), starting from the date you first subscribed.
Can I get a VAT invoice?
Yes. VAT-compliant invoices are available for download in your Billing dashboard under Account → Billing → Invoices.
What happens to my data if I cancel?
Your account and data are retained for 30 days after cancellation. You can reactivate within that period. After 30 days, data is deleted in line with our Privacy Policy.
Do you offer school or institutional pricing?
Yes. Schools and partners receive custom pricing. Contact us via the Partners page to discuss a tailored plan.
Our billing team responds within 24–48 hours on business days.
